Is there a guarantee?

YES! You WILL get your certificate accepted and to the owner OR I will refund your entire fee for all pets on the certificate as long as:

• In the consult, we determined we had enough time to get this pet exported.

• You follow my timeline and treatment/test recommendations.

• You properly upload all documents to VEHCs at least 4 business days before departure.

This guarantee does not apply if 

• Airline-specific requirements were not communicated at least 5 business days in advance of the appointment to issue the certificate

• You do not follow my suggested schedule

• You did not maintain your USDA accreditation

• The USDA does not review your paperwork in 3 business days.

• The certificate is lost in shipping.

How soon before travel do we need to consult?

That ultimately depends on your destination. For Hawaii, I recommend starting 6 months in advance. For most international certificates 3 months will suffice but that is not guaranteed (as a rule, islands take longer). Europen Union health certificates can usually be arranged in 40 days or less. However, it is never too early.

What can you expect from me?

• Once contact is established (you have contacted me and I have responded), responses from me in one business day.

• A detailed timeline of what is needed to get your client’s pet(s) abroad. 

• Track down previous records

• Lists any treatments or tests the pet needs

• Fill out the international health certificate in English with everything known before the final exam.

What do I need from the veterinarian?

• Return records I request from you within 2 business days.

• Provide estimates to your client for the treatments and tests required.

• Schedule and perform listed services at appointments for pets.

• Digitally sign the international health certificate I send you AFTER the physical exam during the appropriate time period and upload a pdf of that certificate and other provided paperwork to VEHCs.***

• Maintain USDA accreditation and a VEHC account.***

• Send the client the digitally endorsed international health certificate if the destination country allows digital endorsement.

• Purchase and upload a return delivery label if the destination country requires an ink signature.***

*** Concierge support is available for an additional price.

What do I need from the client?

• Allow access to all veterinary records.

• Provide requested information within 2 business days of requests.

• Attend and pay for all necessary visits.

• Submit and pay for any import permits.***

• Obtain and communicate any airline/carrier/shipping company/etc. requirements above that of the destination.

*** Can be done by Dr. Caroline for an additional fee.